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Turbify · domains
How to connect your Turbify domain to your Service Bay Digital website
Your domain is registered at Turbify (once Yahoo Small Business). To make it show the website we built you, you change two records in your own Turbify account: the www address, and the plain address without the www. It takes about five minutes and you keep the domain.
Read this part first. Your email is not involved and does not change. You change two records: the www address, and the plain address without the www. You will not touch your nameservers, your email (MX) records, your TXT records or DNSSEC. If any screen asks you to change nameservers, stop and tell us. You never need to for this.
Before you change anything, write down what’s there. Take a photo or screenshot of your records screen before you edit it. If you ever want to go back, that picture is all you need.
The steps
Tell us before you touch anything
Reply to our email and say go. We switch both addresses on at our end first, and we check from the outside that your email does not depend on the plain address (for nearly every shop it doesn’t) and that nothing on your domain would block its security certificate. If the records go in before we’ve done that, your address shows an error page instead of your site. Told first, the whole thing is uneventful.
Open your domain
Sign in to your My Services page and click the Domain link. (On Website Builder plans it’s Dashboard, then Domains.) If any screen asks you to change nameservers, stop and tell us.
Remove any redirect
Open the Domain Redirects tab. If there’s a redirect for your domain, click the Delete icon under Action, then Delete to confirm.
Open your records
On the Domain Summary page, open the Settings tab and find A and CNAME Records.
Change the www record
Click the Edit icon on the www record. In Destination, enter the www value in our email to you and click Update. If there’s no www record, click Add, enter www as the Source and the value as the Destination, then click Add. Turbify allows one record per name, so edit rather than add a second. Never click Reset to default: it resets all your records.
Change the plain-address record
Click the Edit icon on the record whose source is @ (Turbify’s name for your plain address). In Destination, enter the plain-address value in our email to you and click Update. If there’s no @ record, click Add, enter @ as the Source and the value as the Destination, then click Add.
Remove anything else on the plain address
If there’s a second @ record, click its Delete icon, then Confirm.
Expect a few odd minutes
For a short while, your address may refuse to load. You won’t get a warning you can click past, just a browser saying it can’t make a secure connection. That’s our end issuing the security certificates for your two addresses. It’s normal and it clears itself. A phone on mobile data may see your old site a little longer than your laptop does. Turbify says record changes show at once and take up to 30 minutes to work everywhere.
Tell us it is done
Reply to our email. We check that both addresses reach your new site over a proper secure connection, with or without the www and with or without https://, and that your mail records are exactly where they were.
Questions people actually ask
Will this break my email?
No. Email runs on its own records, and you don’t touch them. The www address and the plain address are web addresses only, and we check before you start that your mail doesn’t lean on either.
Do I lose my domain?
No. It stays registered to you at Turbify, you keep paying Turbify for it, and it stays yours.
Can I change it back?
Yes. Put both records back to the values in your before-photo. Nothing here is one-way.
Why does the plain address point at a different value from www?
The www record sends visitors to your new site. The plain-address record sends anyone who leaves the www off to the same place, keeping the page they asked for, over a secure connection.
My records aren’t at Turbify, they’re somewhere else.
That happens: a domain bought in one place can have its records kept in another. Make the same two changes wherever your records live, or tell us where that is and we’ll send the steps for that company. Don’t move your nameservers to make Turbify’s screens work.
I have Turbify web hosting.
Then your redirects live in cPanel, not the Domain Control Panel: Hosting, then Redirects. Remove any redirect for your plain address there instead of step 3. Tell us if your email runs on that hosting; we check it at step 1.
I’m on a Website Builder or Stores plan.
Turbify’s pages don’t say whether those plans let you change the @ record. Try step 6; if there’s no A and CNAME Records section, tell us.
Registered somewhere else?
Plenty of owners find their domain is not where they thought it was. If it is not at Turbify, open the page for the company it is at — the screens and the wording are different at every one.
Not sure which of these you are with? Start here and we will work it out with you.
Steps checked against Turbify’s own help pages, “How do I access the Domain Control Panel?”, “How do I add, edit, and delete a CNAME record?”, “How do I add, edit, and delete an A record?”, “What is an A record?”, “Why isn’t my custom A record working?”, “How do I delete my domain redirect?”, on 2026-10-08. Turbify can change its screens without telling anyone; if what you see doesn’t match this page, tell us and we’ll fix the page.