How to point your Squarespace domain at your Service Bay Digital website

Your domain is registered at Squarespace. To make it serve the website we built you, you change two settings called nameservers in your own Squarespace account. It takes about three minutes and you keep the domain.

Read this part first. Nameservers move your whole domain at once — website and email. Squarespace says the same thing on its own help page. So do not change them until we tell you we have copied your email records across, or your email stops the same minute and you will not be told.

The steps

Tell us before you touch anything

Reply to our email and say go. We copy every DNS record your domain already has — your email records especially — into our system first, and we check them twice. Squarespace is blunter about this than most: its own page says that once you use custom nameservers, the records in your Squarespace DNS panel stop applying, and you have to re-add anything running your email somewhere else. That somewhere else is us, and we do it for you — before you change anything, not after.

Open your domains dashboard

Sign in at squarespace.com and open your domains dashboard. If you have more than one domain there, each one is managed separately — pick the one your shop uses. We never ask for your Squarespace password, and no honest company would.

Open the domain, then its nameservers

Click the domain name, then click DNS, then Domain Nameservers. This is where Squarespace shows you which nameservers your domain uses today.

Choose custom nameservers

Click Use Custom Nameservers. Squarespace will ask for your password — or, if you have two-factor authentication switched on, it will ask you to confirm with your usual second step and click Continue. That is Squarespace checking it is really you, not us.

Say yes to turning DNSSEC off

Squarespace then asks you to disable something called DNSSEC and you have to click Continue. This is expected and it is safe here: DNSSEC has to be signed by whoever answers for your domain, so it cannot stay switched on while the answer moves to us. We switch the equivalent protection back on at our end once your domain has settled, and we tell you when it is done.

Enter the two nameservers we sent you

Type them into the Nameserver 1 and Nameserver 2 boxes. They are different for every domain, so use the two in our email to you — not two you found somewhere else.

Save, and tell us it is done

Click Save, then reply to our email. Squarespace says it can take up to 48 hours for new nameservers to work properly everywhere. We watch your email records the whole way through and check them again a day later.

Questions people actually ask

Will this break my email?

Not if you tell us first — but read this one properly, because Squarespace is the registrar where the warning is sharpest. Its own page says that replacing the default nameservers disconnects a linked Google Workspace account, and that you may then not be able to send or receive mail. If your shop email is Google — a lot are, often set up through Squarespace years ago — tell us that in your reply. We copy your mail records across and verify them before you touch the setting, and if your Google account was bought through Squarespace rather than from Google directly, we check that with you first rather than guessing.

Squarespace says it does not recommend custom nameservers. Should I worry?

That line is on their page and we are not going to hide it. It is written for someone doing this alone with nobody managing the result — and for that person it is good advice, because the failure is silent. It is not your situation: we copy your records first, we check them against a before-and-after list, and we watch your mail for a day after the change. The warning is about being unattended, not about the setting being dangerous.

What is DNSSEC, and why am I being asked to switch it off?

It is a signature that proves DNS answers about your domain are genuine. The signature has to come from whoever is answering — so when the answering moves to us, the old signature has to come off first, or parts of the internet would refuse to look your domain up at all. Squarespace builds that step into the flow, which is why it appears. We re-establish it on our side afterwards.

Do I lose my domain?

No. It stays registered to you at Squarespace, you keep paying Squarespace for it, and it stays yours. All that changes is which company answers when someone looks it up.

Can I change it back?

Yes, in the same screen — Use Squarespace nameservers puts it back the way it was, and Squarespace itself calls that a factory reset for the domain. We will hand you your records to put back. Nothing here is one-way.

Steps checked against Squarespace’s own help page, “Making changes to nameservers”, on 2026-09-02. Squarespace can change its screens without telling anyone; if what you see does not match this page, tell us and we will fix the page.